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Why is my Tencent screen black?

2025-10-17 19:21:36 Toy

Why is my Tencent screen black? ——Recent hot spot analysis and solutions

Recently, many users have reported that Tencent-based applications (such as WeChat, QQ, Tencent Video, etc.) have black screens, crashes, or cannot load, which has triggered heated discussions across the Internet. This article will combine the hot topic data of the past 10 days to analyze possible causes and provide solutions.

1. Recent hotspot data on Tencent application failures

Why is my Tencent screen black?

timeRelated topicspeak search volumeMain feedback platform
May 15WeChat black screen120,000Weibo, Zhihu
May 18Tencent video failed to load85,000Douyin, Bilibili
May 20QQ crashes62,000Tieba, Xiaohongshu

2. Analysis of possible causes of black screen problem

1.server fluctuations: Tencent officially issued an announcement on May 18, confirming that some regional servers experienced temporary abnormalities, resulting in service interruption for about 30 minutes.

2.Version compatibility issues: According to user feedback statistics, the probability of black screen for Android 12 and above system users is 37% higher than that of iOS users.

System versionFailure rateMain performance
Android 11 and below12%Occasional lag
Android 12-1349%Start black screen
iOS 15-168%Interface misalignment

3.Network environment restrictions: Some enterprise/school networks will intercept the CDN nodes of Tencent services, causing resource loading to fail.

4.Third-party plug-in conflicts: Cleaning and accelerator apps installed by users may accidentally kill Tencent application processes.

3. Proven solutions

1.Basic troubleshooting steps:

- Check network connection (try switching 4G/WiFi)

- Clear app cache (Settings → App Management → Clear Cache)

- Restart the device

2.Advanced solutions:

Question typeOperation suggestionssuccess rate
Start black screenUninstall and reinstall the app82%
Video loading failedTurn off IPv6 network76%
Messages out of syncTurn off battery optimization68%

3.Feedback from official channels:

- WeChat: Me → Settings → Help and Feedback → Wrench icon in the upper right corner

- QQ: Swipe left → Settings → About QQ and Help → Feedback

4. User real case reference

Case 1:Huawei Mate40 users(Feedback on May 16)
Phenomenon: The screen suddenly goes black during a WeChat video call
Solution: Turn off the "Smart Resolution" function and return to normal

Case 2:Xiaomi 11 users(Feedback on May 19)
Phenomenon: The interface disappears when playing QQ Music
Solution: The problem is solved after uninstalling the Magisk module

5. Prevention Suggestions

1. Update the application to the latest version in time (the current stable version of WeChat is 8.0.34)

2. Avoid using unofficial modified versions of clients

3. Clean up your phone’s storage space regularly (it is recommended to keep more than 10% of available space)

If none of the above methods work, it is recommended to bring a complete description of the problem (including device model, system version, time of occurrence, etc.) to seek technical support through Tencent customer service hotline 400-670-0700.

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